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[EP-tech] Word Documents won't download



Hi James,

You should note that the whiterose URL is http rather than https.? I 
have tested (on Chrome) the same URL I was testing before but with http 
rather than https and this worked just fine. This is starting to suggest 
to me some security feature (albeit maybe a bit broken) within Chrome.? 
 From the depths of my brain I am vaguely recall some issue to do with 
content length mismatches that exhibited similar symptoms.

Regards

David Newman

On 04/01/2021 16:53, James Kerwin wrote:
> *CAUTION:* This e-mail originated outside the University of Southampton.
> Hi David,
>
> Thanks for your response. it's good to know it's not just me (although 
> I did ask my family to also attempt to download it and they all 
> struggled).
>
> To add to the confusion, this item on the White Rose repository 
> downloads fine. Unless Mr Salter has some different setup, I'm afraid 
> it only adds to my quiet?terror:
>
> https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Feprints.whiterose.ac.uk%2F160018%2F&data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Cff6cbda33c4e45fdb1ac08d8b0d27e6c%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453765394176699%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=MdILk%2FcCbk1VkuuxMhYVF%2Fi9AZ%2B1Syh41706Ol%2BNP7M%3D&reserved=0 
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Feprints.whiterose.ac.uk%2F160018%2F&amp;data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Cff6cbda33c4e45fdb1ac08d8b0d27e6c%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453765394176699%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=MdILk%2FcCbk1VkuuxMhYVF%2Fi9AZ%2B1Syh41706Ol%2BNP7M%3D&amp;reserved=0>
>
> What I have noticed is that his filenames in the word documents have 
> no spaces. I'm currently mooching through our EPrints database for a 
> doc(x) file that also avoids spaces. This isn't the most scientific 
> way to work it out, but I'm hoping it yields some results...
>
> This sort of problem landing at my feet on the first day back at work 
> should be considered some sort of abuse of my human rights!
>
> If by some miracle I find a cause or solution I will share it.
>
> Thanks,
> James
>
> On Mon, Jan 4, 2021 at 4:45 PM David R Newman <drn at ecs.soton.ac.uk 
> <mailto:drn at ecs.soton.ac.uk>> wrote:
>
>     Hi James,
>
>     I see the same behaviour on your repository for the Word document
>     on the URL you provided.? Similarly it works fine on FireFox but
>     has problems on Chrome when you click on the link and don't try to
>     download it another tab.? Oddly, if I try a second time I get a
>     popup asking me if I want to allow downloads of multiple files.? I
>     have tested on a different repository and I see the same issue
>     with both .doc and .docx files.? I suspect there may be issues
>     with all application/... mime type files.? My best guess is this
>     is a new security feature from Chrome.? It may be something that
>     requires tweaking Apache's configuration or possibly even
>     something within EPrints.
>
>     I have also tested on Edge and Opera (all browsers running on
>     Windows 10) and I do not have any issues either.? The Chrome
>     version I am running is 87.0.4280.88, this looks to have been
>     released at the beginning of December.?? I do not know when my
>     browser upgraded but there are currently no knew updates available
>     for Chrome according to my browser's "About Google Chrome" page.?
>     I will continue to investigate and get back to the list if I find
>     out anything more.
>
>     Regards
>
>     David Newman
>
>     On 04/01/2021 15:54, James Kerwin via Eprints-tech wrote:
>>     *CAUTION:* This e-mail originated outside the University of
>>     Southampton.
>>     Hi All,
>>
>>     Happy new year etc. Hope everyone is well.
>>
>>     I have a problem that has appeared today and it was fine before
>>     18/12/2020 (as in it worked as expected).
>>
>>     Word documents are not downloading on the repository when using
>>     Chrome. If I right the download link and open it in a new tab it
>>     works and the file is downloaded. PDFs are behaving fine. If I
>>     use FireFox and click the download link the file will download,
>>     but it does prompt me whether?I want to save or open (this is
>>     fine, I don't use FF much so I won't click the "don't ask again"
>>     option).
>>
>>     In Elements on both Chrome and FF the file will not download.
>>     PDFs are downloading through Elements fine.
>>
>>     Is there a likely cause for this? Some sort of update to some
>>     obscure working of the internet?
>>
>>     Example record:
>>
>>     https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flivrepository.liverpool.ac.uk%2F3033942%2F&amp;data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Cff6cbda33c4e45fdb1ac08d8b0d27e6c%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453765394176699%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=uYeHBNbSKC1uKB6Tdnp1l9lNlBBe31IgVsYHPCi6TZ4%3D&amp;reserved=0
>>     <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flivrepository.liverpool.ac.uk%2F3033942%2F&amp;data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Cff6cbda33c4e45fdb1ac08d8b0d27e6c%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453765394176699%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=uYeHBNbSKC1uKB6Tdnp1l9lNlBBe31IgVsYHPCi6TZ4%3D&amp;reserved=0>
>>
>>     Any help will be gratefully received. I'm totally confused by it
>>     and don't know where to start.
>>
>>     Thanks,
>>     James
>>
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