[EP-tech] Re: Unable to upload files to repository

[J.Salter at leeds.ac.uk (John Salter)]

James,
What have you upgraded from?
It might be worth checking you have an ?upload_progress? table in the db.
If you?ve got firebug (or a similar tool), use it to inspect the Ajax calls/response ? they might also give you a clue.

Cheers,
John

From: eprints-tech-bounces at ecs.soton.ac.uk [mailto:eprints-tech-bounces at ecs.soton.ac.uk] On Behalf Of Caldow, James
Sent: 23 April 2014 16:28
To: eprints-tech at ecs.soton.ac.uk
Subject: [EP-tech] Unable to upload files to repository


We have recently migrated our repository to a new server, combined with an upgrade to 3.3.12.



Most things appear to be working, (though there is a list of issues that remain unsolved).



The most pressing issue is that file uploads seem not to be working since the move/upgrade. From the "Upload" section of the edit item workflow, clicking on "Browse" from the "File" section of "Add a new document" brings up the correct browse window. Clicking on a file, followed by "Open" produces a very brief flash of a progress bar, followed by nothing at all.



Checking the Apache error log shows the following, (which I am unable to debug):



document.4640 failed to create subdataobj on document.files at /usr/share/eprints/perl_lib/EPrints/DataObj.pm line 313
    EPrints::DataObj::create_from_data('EPrints::DataObj::Document', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'HASH(0x7f625f2d40d0)', 'EPrints::DataSet=HASH(0x7f625fb88700)') called at /usr/share/eprints/perl_lib/EPrints/DataObj/SubObject.pm line 78
    EPrints::DataObj::SubObject::create_from_data('EPrints::DataObj::Document', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'HASH(0x7f625f2d40d0)', 'EPrints::DataSet=HASH(0x7f625fb88700)') called at /usr/share/eprints/perl_lib/EPrints/DataObj/Document.pm line 313
    EPrints::DataObj::Document::create_from_data('EPrints::DataObj::Document', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'HASH(0x7f625f2d40d0)', 'EPrints::DataSet=HASH(0x7f625fb88700)') called at /usr/share/eprints/perl_lib/EPrints/DataSet.pm line 1012
    EPrints::DataSet::create_dataobj('EPrints::DataSet=HASH(0x7f625fb88700)', 'HASH(0x7f625f2d40d0)') called at /usr/share/eprints/perl_lib/EPrints/DataObj.pm line 395
    EPrints::DataObj::create_subdataobj('EPrints::DataObj::EPrint=HASH(0x7f625ff9f1d8)', 'documents', 'HASH(0x7f625f2d40d0)') called at /usr/share/eprints/perl_lib/EPrints/Plugin/Screen/EPrint/UploadMethod/File.pm line 109
    EPrints::Plugin::Screen::EPrint::UploadMethod::File::action_add_format('EPrints::Plugin::Screen::EPrint::UploadMethod::File=HASH(0x7f...') called at /usr/share/eprints/perl_lib/EPrints/Plugin/Screen.pm line 240
    EPrints::Plugin::Screen::from('EPrints::Plugin::Screen::EPrint::UploadMethod::File=HASH(0x7f...') called at /usr/share/eprints/perl_lib/EPrints/Plugin/InputForm/Component/Upload.pm line 84
    EPrints::Plugin::InputForm::Component::Upload::update_from_form('EPrints::Plugin::InputForm::Component::Upload=HASH(0x7f62600d...', 'EPrints::ScreenProcessor=HASH(0x7f62600a2bc0)') called at /usr/share/eprints/perl_lib/EPrints/Plugin/Screen/EPrint/Edit.pm line 74
    EPrints::Plugin::Screen::EPrint::Edit::from('EPrints::Plugin::Screen::EPrint::Edit=HASH(0x7f62600e7d70)') called at /usr/share/eprints/perl_lib/EPrints/ScreenProcessor.pm line 310
    EPrints::ScreenProcessor::process('EPrints::ScreenProcessor', 'session', 'EPrints::Repository=HASH(0x7f625f2fce98)', 'template', undef, 'url', '/cgi/users/home') called at /usr/share/eprints/cgi/users/home line 25
    ModPerl::ROOT::ModPerl::Registry::usr_share_eprints_cgi_users_home::handler('Apache2::RequestRec=SCALAR(0x7f625efeedb0)') called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 204
    eval {...} called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 204
    ModPerl::RegistryCooker::run('ModPerl::Registry=HASH(0x7f626009f818)') called at /usr/lib64/perl5/vendor_perl/ModPerl/RegistryCooker.pm line 170
    ModPerl::RegistryCooker::default_handler('ModPerl::Registry=HASH(0x7f626009f818)') called at /usr/lib64/perl5/vendor_perl/ModPerl/Registry.pm line 31
    ModPerl::Registry::handler('ModPerl::Registry', 'Apache2::RequestRec=SCALAR(0x7f625efeedb0)') called at -e line 0
    eval {...} called at -e line 0



I have checked for file permissions, SELinux permissions, etc. Everything seems to be correct, but file uploads still will not work.



Adding a new document from a URL does work, which I think would point to the problem not being permissions based, (though I could be completely wrong).



Does anyone have any pointers as to where I should be looking?



Many thanks,



James
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