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[EP-tech] Word Documents won't download

Hi James,

I see the same behaviour on your repository for the Word document on the 
URL you provided.? Similarly it works fine on FireFox but has problems 
on Chrome when you click on the link and don't try to download it 
another tab.? Oddly, if I try a second time I get a popup asking me if I 
want to allow downloads of multiple files.? I have tested on a different 
repository and I see the same issue with both .doc and .docx files.? I 
suspect there may be issues with all application/... mime type files.? 
My best guess is this is a new security feature from Chrome.? It may be 
something that requires tweaking Apache's configuration or possibly even 
something within EPrints.

I have also tested on Edge and Opera (all browsers running on Windows 
10) and I do not have any issues either.? The Chrome version I am 
running is 87.0.4280.88, this looks to have been released at the 
beginning of December.?? I do not know when my browser upgraded but 
there are currently no knew updates available for Chrome according to my 
browser's "About Google Chrome" page. I will continue to investigate and 
get back to the list if I find out anything more.


David Newman

On 04/01/2021 15:54, James Kerwin via Eprints-tech wrote:
> *CAUTION:* This e-mail originated outside the University of Southampton.
> Hi All,
> Happy new year etc. Hope everyone is well.
> I have a problem that has appeared today and it was fine before 
> 18/12/2020 (as in it worked as expected).
> Word documents are not downloading on the repository when using 
> Chrome. If I right the download link and open it in a new tab it works 
> and the file is downloaded. PDFs are behaving fine. If I use FireFox 
> and click the download link the file will download, but it does prompt 
> me whether?I want to save or open (this is fine, I don't use FF much 
> so I won't click the "don't ask again" option).
> In Elements on both Chrome and FF the file will not download. PDFs are 
> downloading through Elements fine.
> Is there a likely cause for this? Some sort of update to some obscure 
> working of the internet?
> Example record:
> https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flivrepository.liverpool.ac.uk%2F3033942%2F&data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Cf8517c5b8e8d495e33f808d8b0d01f87%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453755206718566%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&sdata=lK1tQhuM7pGRAmH%2FGJZqJiugNt%2FKF998Rc4L8VWWKFs%3D&reserved=0 
> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flivrepository.liverpool.ac.uk%2F3033942%2F&amp;data=04%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Cf8517c5b8e8d495e33f808d8b0d01f87%7C4a5378f929f44d3ebe89669d03ada9d8%7C0%7C0%7C637453755206718566%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=lK1tQhuM7pGRAmH%2FGJZqJiugNt%2FKF998Rc4L8VWWKFs%3D&amp;reserved=0>
> Any help will be gratefully received. I'm totally confused by it and 
> don't know where to start.
> Thanks,
> James
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