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[EP-tech] Question regarding time out and document type



Hello,
In the last year or so we have found that some of the PDFs uploaded to our ePrints server etheses.dur.ac.uk cannot be downloaded. One can go as far as the web page with the details of the document but when clicking on the link the browser times out.
Examples are
https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fetheses.dur.ac.uk%2F13171%2F&data=01%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7C1a8cbee23c0c42b785e408d6f667742b%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=kyfBB53GZJK5Xk4fmZFfC%2F5Vu1EjiCo6317NCVRr6t0%3D&reserved=0
and
https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fetheses.dur.ac.uk%2F13174%2F&data=01%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7C1a8cbee23c0c42b785e408d6f667742b%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=vOdZ08%2Bkt3sH9ODxh8T0X43cnF3YsUVzb%2FckL4w6n1k%3D&reserved=0

We found a work around that is manually changing the document type to "Microsoft Word." Then the PDF can be downloaded without any problems. E.g.:
https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fetheses.dur.ac.uk%2F13127%2F&data=01%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7C1a8cbee23c0c42b785e408d6f667742b%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&sdata=etlktt7%2Bn3SPqMIJI4AHSUvh2%2FxlVN2vxgeOd3S4ekU%3D&reserved=0

I searched for information on this issue in the Google group and also checked miscellaneous log files from ePrints but found nothing. I was wonder if this issue has been either mentioned or experienced by anyone in the past. We are running version 3.1.3

Regards,

Fernando





Fernando Andreu BSc (Hons) MSc MBCS AMEI
Metadata and Systems Librarian
Library and Heritage Collections

University of Durham
Bill Bryson Library
Stockton Road
Durham
DH1 3LY
United Kingdom

+44 (0)1913341587

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