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Re: [EP-tech] ePrints server is freezing very often

Hi, John, Thank you for the reply. Your insights did help me a great deal.

I was able to resolve the Maridb issue by including the following
directive in the my.cnf file:


The above action seem to have resolved the freezing issue!

The other issue pertaining to httpd error messages, Apache2 IO write:
(104), continues to flood the error log file.

As suggested by you, I tried matching an entry from the Apache access
log file with the corresponding entry in the Apache error log file.
Here is one such entry: - - [06/Apr/2019:19:41:23 +0530] "GET
/view/people/Kaadze=3AK=3A=3A.html HTTP/1.1" 500 4124880 "-"
"Mozilla/5.0 (compatible; bingbot/2.0;
+https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.bing.com%2Fbingbot.htm&amp;data=01%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Cb67b61b2601b4bf1c1da08d6ba9f2a17%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&amp;sdata=6OBFDRjGj2d2XuECMvIitThibLSTtmE7rGQu2%2B5MJW8%3D&amp;reserved=0)" - from access log file

the corresponding error log entry:

[Sat Apr 06 19:41:51.295085 2019] [perl:error] [pid 121396] [client] :Apache2 IO write: (104) Connection reset by peer
at /opt/eprints3/perl_lib/EPrints/Page.pm line 78

As evident from the above entry in the access log file, the access is
coming from a robot. The access and the error log files are full of
such messages.

How do I control the robot accesses through firewall rules?

Thanks and regards, Francis

On Sat, Apr 6, 2019 at 2:42 AM John Salter <J.Salter@leeds.ac.uk> wrote:
> Hi Francis,
> I think the MariaDB errors might not be connected Ted to the EPrint exportview errors.
> First, the MariaDB errors - this might be useful:
> https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fserverfault.com%2Fquestions%2F393862%2Fmysql-warning-ip-address-could-not-be-resolved&amp;data=01%7C01%7Ceprints-tech%40ecs.soton.ac.uk%7Cb67b61b2601b4bf1c1da08d6ba9f2a17%7C4a5378f929f44d3ebe89669d03ada9d8%7C0&amp;sdata=WWDTSkt9Tx%2BmB6zQUA%2ByIEFdBK2G3SJZg9ywqw0xdjw%3D&amp;reserved=0
> Adjusting the MariaDB configuration and/or firewall setting on your server should help.
> For the exportview errors, this can be a result of someone (or some machine) making a request, but not waiting for a response. This can happen because the export views can take a bit of time to generate. If they take too long, a browser might timeout - and the user might try again - increasing load on the server.
> If possible, try and match up the entries in the Apache error log with entries in the Apache access log. You may be able to see the parameters that are being requested - and then be able to recreate the issue.
> It may be that the exportview request contains many EPrints, with lots of authors (e.g. some physics papers might have thousands of authors), which will take time to generate.
> If we can understand exactly what causes the slow response, we may be able to fix it!
> There may even be robots visiting your repository that aren't behaving nicely - which you could block with firewall rules.
> I hope some of that helps!
> Cheers,
> John ________________________________
> From: eprints-tech-bounces@ecs.soton.ac.uk <eprints-tech-bounces@ecs.soton.ac.uk> on behalf of Francis Jayakanth via Eprints-tech <eprints-tech@ecs.soton.ac.uk>
> Sent: 05 April 2019 19:09:21
> To: eprints-tech@ecs.soton.ac.uk
> Subject: [EP-tech] ePrints server is freezing very often
> Hi Everyone, In the recent past, our eprints server,
> eprints.iisc.ac.in, in becoming unresponsive very frequently - i would
> say, once every 30 minutes. Restarting the httpd server brings back
> the server, but in less than 30 minutes it freezes again! I had a look
> at the httpd error log file, and was surprised to see that the log
> file is full of entries similar to the ones indicated below:
> [Fri Apr 05 22:44:43.717856 2019] [:error] [pid 114613] :Apache2 IO
> write: (32) Broken pipe at /opt/eprints3/cgi/exportview line 108
> [Fri Apr 05 22:44:52.392811 2019] [:error] [pid 114910] :Apache2 IO
> write: (32) Broken pipe at /opt/eprints3/cgi/exportview line 108
> [Fri Apr 05 22:44:58.314788 2019] [:error] [pid 114919] :Apache2 IO
> write: (32) Broken pipe at /opt/eprints3/cgi/exportview line 108
> I also had a look at the Mariadb log file, which is bombarded with
> entries indicated below:
> 190405 23:23:59 [Warning] IP address '' could not be
> resolved: Name or service not known
> 190405 23:24:54 [Warning] IP address '' could not be
> resolved: Name or service not known
> 190405 23:25:25 [Warning] IP address '' could not be
> resolved: Name or service not known
> 190405 23:26:31 [Warning] IP address '' could not be
> resolved: Name or service not known
> 190405 23:26:59 [Warning] IP address '' could not be
> resolved: Name or service not known
> All the IPs listed in the Mariadb log file have their origins in
> China, South Korea, and other places.
> Can someone help me to resolve the issue, please?.
> We are running, eprints version: 3.3.15 eps on CentOS Linux release
> 7.4.1708 (Core)
> Thanks and regards, Francis
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