Hi Jokoe,

If you can upload only very small files*, it is likely that your temporary directory that buffers files until they are fully uploaded and can be moved to the documents directory is not accessible by EPrints running on Apache. Checking your configuration, in particular your archive or lib's cfg.d/session.pl and see what it says for $ENV{tmp_dir}. Then make sure the user that is running Apache has permissions to write to that directory.

If $ENV{tmp_dir} is not set it would still be useful to know what user Apache is running as. Also do you have SELinux enabled. If so, it is worth putting this in permissive mode and restart Apache to see if you can then upload larger files.

Regards

David Newman

*Very small files will upload in a single chunk and therefore don't need to be buffered.

Sent from Outlook for Android

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From: eprints-tech-request@ecs.soton.ac.uk <eprints-tech-request@ecs.soton.ac.uk> on behalf of jokoe soesilo <jokoesoesilo2@gmail.com>
Sent: Saturday, September 6, 2025 11:57:30 pm
To: eprints-tech@ecs.soton.ac.uk <eprints-tech@ecs.soton.ac.uk>
Subject: [EP-tech] Hi, i want ask

CAUTION: This e-mail originated outside the University of Southampton.

CAUTION: This e-mail originated outside the University of Southampton.

  Hi, yesterday I tried to upload in our EPrints system, but it just got stuck and didn’t proceed. If the file size is below 1MB, the upload works normally, but when I try to upload a file of 2MB, it doesn’t work and just keeps loading. What could be the problem? We are still using EPrints 3.3.16 until now because we haven’t managed to successfully upgrade to the latest version of EPrints. this i have screen shot of the proses when upload progress  

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